Targeted Training

  • January 19, 2016
  • Kathryn Fortin
Are you using your helpdesk analytics to help you pinpoint your training?  You should be!  Lower your support costs by training your users on common support ticket requests. You...

Twitter 101

  • October 9, 2014
  • Kathryn Fortin
Twitter for the Technically Challenged Acronyms first, correct spelling and grammar second! This goes for everyone. Repeat after me “shorthand, shorthand, shorthand” Need the Cliff Notes version? Print this out and...