As a Help Desk provider, your companies intent is to provide quality customer service with information and support related to a companies or institution’s products and services. The purpose of your help desk is usually to troubleshoot problems or provide guidance about the company products.
We have experience in creating help desk support systems for education support and a variety of companies. From ticket and issue management systems to support staff training, we can help guide you to support success and increase your companies bottom line. .
Fortech analyzes your existing support systems and business structure. This analysis includes what kind of help desk and supporting policies you need. After that, we implement or revise the help desk while training the help desk staff. We provide on-going maintenance and support after the help desk development to keep it running smoothly.
We specialize in:
- Internal systems for tracking support and issue incidents
- Support ticket workflow
- Help desk support implementation
- LMS support implementation
You know your stuff, but how do you make it run internally more efficiently? We can help you be successful. With over fifteen years experience working closely with IT consulting companies, we understand how things can run more smoothly internally so you can spend most of your time supporting your customers and building your business.
Take a moment and fill out the form below and someone on our team will be happy to contact you. We look forward to hearing from you today!